January 26, 2019January 26, 2019 admin

BSAVA Manual of Small Animal Practice Management and Development

Veterinary

About BSAVA Manual of Small Animal Practice Management and Development

Book BSAVA Manual of Small Animal Practice Management and Development Published in 2012 and the writer of the Veterinary Science medical book Carole J. Clarke , Marion Chapman veterinary books free download This is not just a management book.

Our 28 authors bring practical expertise from a variety of veterinary practices and businesses, and our intention has been to bring together ideas and guidelines that will be useful in improving and running your small animal veterinary business, whether you are working in an established practice, moving into a new role or just starting out.

Topics Cover the Book

Managing the planning and construction process
Plant, utilities and systems
Floor plans, design and maintenance
IT and telecommunications
Reception and client waiting areas
Consulting rooms
Wards and inpatient area
The surgical suite
Dentistry
Endoscopy
Electrocardiography
Ultrasonography
Radiography
Laboratory diagnostic services
The practice dispensary
Offices, administration and staff accommodation
Communication
Leadership and self-management
Managing people
Practical employment law in the United Kingdom
The professional context
Principles of health and safety
Strategic and business planning
Finance
Principles of marketing
Managing service quality to deliver excellence
The customer experience
Clinical governance